Refund policy

Premium Paws Refund & Exchange Policy
We want you and your pup to have a fantastic shopping experience! If you need to make a return or exchange, please find our guidelines below:
1. Size Exchanges Made Simple (Our Fit Guarantee) 
We want your dog to have the perfect, safest fit on the trail. If you order a size and it doesn't fit your dog perfectly, do not worry! Just reach out to our customer support team within 30 days of delivery, and we will guide you through our streamlined size exchange process to get you the correct replacement bag quickly. 
  • Note: To be eligible for a size exchange, the item must be completely clean, free of dog hair, unwashed, and in its original packaging. 
2. Return Period
We offer a 30-day return window from the date of delivery. If 30 days have elapsed since your package arrived, we cannot offer a refund or exchange. 
3. General Eligibility Criteria
To be eligible for a standard return, the item must meet the following criteria:
  • Unused and Undamaged: The item must be in new, unused, and undamaged condition. It should not show signs of outdoor wear, trail dirt, or alteration. 
  • Original Packaging: The item must be returned in its original packaging or similar protective packaging to prevent damage during transit. 
4. The Return Process
If you wish to initiate a return, kindly follow these simple steps:
  • Contact Customer Support: Within the 30-day window, reach out to our support team via email. Provide your order details and the reason for your return. 
  • Approval and Instructions: Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed return instructions. 
  • Secure Packaging & Shipping: Pack the item securely and include your RMA number on the package. You are responsible for return shipping costs unless the return is due to our error or a defective product. We highly recommend using a trackable shipping method. 
5. Inspection and Refunds
Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process your refund immediately. 
  • Refund Method: The refund will be credited back to the original payment method used for the purchase.
  • Refund Coverage: The refund covers the cost of the returned item(s) but excludes original shipping or handling charges.
  • Processing Time: Please allow 5 to 7 business days for your refund to be processed and reflect in your account, depending on your financial institution.
6. Damaged or Defective Items 
If you receive a damaged or defective item, please contact our customer support team immediately. We will fix it right away by providing a free replacement or a full refund. [